Error upon debiting the credit card
- You will be automatically informed by e-mail if a problem occurs with charging the credit card in your dd24 account.
- This notification will be sent to the e-mail address specified within your User data USER-ACCOUNT.
- We will continue to try to debit the outstanding amount as long as the problem is caused by temporary errors or rejection through the credit card provider.
- You will be notified via e-mail each time when we try to debit your credit card again regardless of whether it was successful or not.
- If your credit card expires (card expiration date) you will be informed via e-mail once. In this case we won't try to charge your credit card again.
- If you receive a new credit card from your provider the old card is no longer valid because the new card has a new expiration date. Even if the credit card number does not change it is necessary to update the credit card information in your account.