Domain Configuration

My domain only resolves without www.

Domain only without www. reachable

If your website can only be reached without "www." this is can have diffrent causes.

Often the reason is an incorrect or incomplete DNS configuration of the domain.

Please log into your account and click on DOMAINS My Domains.

Select domain

Log in to your dd24 account. First click on Domains My domains on the left and then in the overview directly on the respective domain.

  1. Domains

  2. My domains

  3. Select domain name

My Domains zoom

  1. Domains

  2. My domains

  3. Select domain name

Edit existing subdomain

If there are already subdomains under the domain (e.g. "www"), please click on the edit button behind the corresponding domain name, enter the desired configuration and click on "save".

  1. Subdomain

  2. Edit

Subdomain Overview zoom

  1. Subdomain

  2. Edit

Create new subdomain

If the corresponding subdomain (www.MyDomain.de) does not exist under the domain, you must create and configure it.
In the section Create new subdomain please enter the name of the desired subdomain and click on the button "Create subdomain".

  1. Create new subdomain

  2. Enter name of subdomain

  3. Create subdomain

Domain configuration zoom

  1. Create new subdomain

  2. Enter name of subdomain

  3. Create subdomain

  • Now input fields are opened, which you can use to configure the DNS of the new subdomain (e.g. CNAME, A-Record, etc.).
  • Once you have made all entries, click "save".

Subdomains when using the dd24 webspace

If a domain uses webspace at dd24 and the page is not displayed when a calling a site with "www", you have propably not noticed that there must also be a host for the www subdomain on the web server.

So if you are using dd24 webspace with the domain and there is no www-subdomain yet, you can create an additional host for the www subdomain under Hosting Webhosting to correct this.

First of all, please select the corresponding webspace

  1. Hosting

  2. Webhosting

  3. Select webspace

My Webhosting zoom

  1. Hosting

  2. Webhosting

  3. Select webspace

if no webhost exists on "Create webhost" (1)

OR

if for the domain (e. g. MyDomain. com) a webhost already exists on "Add webhost" (2)

  1. Create webhost

    if no webhost exist

  2. Add webhost

    if a webhost already exists

My Webspace

  1. Create webhost

    if no webhost exist

  2. Add webhost

    if a webhost already exists

Subdomains when using the dd24 webspace

In the following dialog window

  1. Required information

    directory/domain/password

  2. Save

    click on save

Add webhost

  1. Required information

    directory/domain/password

  2. Save

    click on save

Further information

  • Please note that changes to DNS generally take several hours to be published and effective throughout the DNS.
  • This also applies when you first create a subdomain or host for the first time or change an existing A-Record or MX-Record.

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