We are here to help

Help & Support

Our support staff are ready to help. We are committed to answer your email requests during 24 hours on working days. If your inquiries require additional support by the respective registry, the response time may be delayed.

Get in Contact with a Domain Owner

If you want to get in contact with a domain owner (registrant), please refer to the publicly available Whois data provided by the respective TLD registry.

Complaint and Abuse Report Procedure

In the rare case of having problems with a registered domain name please send your request to our complaint management. We will take care of your matter. All requests will be answered within 72 working hours.

Alternate Dispute Resolution

Consumers may also use alternate dispute resolution processes in accordance with EU directive 2013/11/EU and EU regulation 524/2013.