Please check notifications about maintenances and system updates here.
If you are experiencing problems with the dd24 website or the customer login, we recommend to check the service status at first before contacting the support team.
07-11-2021: DigiCert maintenance (SSL)
Date and Duration: November 7, between 4 am to 6 am (UTC) for approx. 30 minutes
Affected Services: DigiCert Services (SSL)
What can I do? Schedule high-priority orders, renewals, and reissues before or after the maintenance window. Existing SSL certificates will be unaffected.
20-11-2021: Regular maintenance
Date and Duration: November 20, 8am to 12pm (UTC)
Affected Services: We are carrying out essential maintenance work affecting some of our services. You can expect the following:
- DNS: Available
- vServer: Available
- Webspace/ Mailspace: Available
- Website: Affected
- Login area/ Web interface: Affected
- WHOIS: Affected
- DynDNS API: Could be affected
Thank you for your patience.
13-10-2021: Unexpected downtimes due to external maintenance
Date and Duration: October 13, 9am to 10.30am (UTC+2)
Affected Services: DNS and Web Forwarding
In order to improve routing, our external data provider carried out necessary maintenance this morning. No impact was expected, but if your website experienced downtime, it may be related.
08-10-21: Emergency maintenance due to security updates
Date and Duration: October 8, 1pm UTC
Affected Services: Hosting
Due to necessary security updates, we will be performing emergency maintenance. If you have not yet moved to cPanel hosting, your website may experience some downtime for a few minutes.
28-08-2021: Scheduled Maintenance
Date and Duration: August 28, 7:00 UTC to 11:00 UTC
Affected services: We are carrying out essential maintenance work affecting some of our services. You can expect the following:
- DNS: Available
- vServer: Available
- Webspace/ Mailspace: Available
- Website: Affected
- Login area/ Web interface: Affected
- WHOIS: Affected
- DynDNS API: Could be affected
Thank you for your patience.
22-07-2021: Maintenance work on ns2 nameservers
Date and Duration: July 22, 00:00 CET to 04:00 CET
Affected Services: Domain services such as registration and modifications
About the maintenance: We are conducting essential maintenance on some of our ns2 nameservers, namely ns2.domaindiscount24.net and ns2-eu.key-systems.net.
Our hosting services won't be affected.
22-04-2021: Maintenance Notice - Essential Networking Hardware Upgrades
Date and Duration: Friday 23rd April. Starting at 20:00 UTC to 00:00 UTC (Max of 4 hours)
Affected Services: Domain Name Registrations, Domain Name Changes & cPanel Provisioning
As part of our ongoing system improvements, we're taking the next step by upgrading our networking hardware which may affect some services from 8 pm on Friday evening (UTC) until midnight. However, although we do not expect the upgrade to take the full four hours, there is a small chance we may need to utilize the full maintenance window to ensure the new hardware is operational & that all services have come back online.
You may see new domain name registration delays as well as changes to domain names within your account (as well as new cPanel orders). However, our website will remain live throughout as well as our support centers, so please do get in touch should you require assistance during this maintenance window.
We apologies in advance for any inconvenience this may cause and thank you for your understanding during this window. In the event the maintenance window needs to be extended, we will post further updates - otherwise please expect the window to be complete by midnight.
18-03-2021: Follow-up on domain & web forwarding issue
On Wednesday morning, March 10, there was a fire at a data center in Strasbourg, that affected some of our domain and web forwarding services. The cause of this major incident is under investigation.
According to the incident report, "firefighters immediately intervened to protect local teams and prevent the spread of the fire.” It took 6 hours and more than 100 firefighters at the scene to get the flames under control. Luckily no one was hurt in the incident but some buildings were destroyed or seriously damaged.
As a consequence, a number of sites and businesses went down including some of our web and domain forwarding services.
What’s Next?
Since the incident, our technical team has been working tirelessly to get the web forwarding service back online.
If you use our nameservers as secondaries, please make sure to change trusted IPs for which zone transfers are allowed on your master nameservers from ns2-eu.key-systems.net: 37.187.168.234 / 2001:41d0:d:7ea:37:187:168:234 to 66.206.25.194 / 2604:4500:c:3:66:206:25:194.
If you need more information on how to do this, feel free to visit our FAQ section or contact our support team.