Please check notifications about maintenances and system updates here.
If you are experiencing problems with the dd24 website or the customer login, we recommend to check the service status at first before contacting the support team.
22-04-2021: Maintenance Notice - Essential Networking Hardware Upgrades
Time-frame: Friday 23rd April. Starting at 20:00 UTC to 00:00 UTC (Max of 4 hours)
Affected Services: Domain Name Registrations, Domain Name Changes & cPanel Provisioning
As part of our ongoing system improvements, we're taking the next step by upgrading our networking hardware which may affect some services from 8 pm on Friday evening (UTC) until midnight. However, although we do not expect the upgrade to take the full four hours, there is a small chance we may need to utilize the full maintenance window to ensure the new hardware is operational & that all services have come back online.
You may see new domain name registration delays as well as changes to domain names within your account (as well as new cPanel orders). However, our website will remain live throughout as well as our support centers, so please do get in touch should you require assistance during this maintenance window.
We apologies in advance for any inconvenience this may cause and thank you for your understanding during this window. In the event the maintenance window needs to be extended, we will post further updates - otherwise please expect the window to complete by midnight.
18-03-2021: Follow-up on domain & web forwarding issue
On Wednesday morning, March 10, there was a fire at a data center in Strasbourg, that affected some of our domain and web forwarding services. The cause of this major incident is under investigation.
According to the incident report, "firefighters immediately intervened to protect local teams and prevent the spread of the fire.” It took 6 hours and more than 100 firefighters at the scene to get the flames under control. Luckily no one was hurt in the incident but some buildings were destroyed or seriously damaged.
As a consequence, a number of sites and businesses went down including some of our web and domain forwarding services.
What’s Next?
Since the incident, our technical team has been working tirelessly to get the web forwarding service back online.
If you use our nameservers as secondaries, please make sure to change trusted IPs for which zone transfers are allowed on your master nameservers from ns2-eu.key-systems.net: 37.187.168.234 / 2001:41d0:d:7ea:37:187:168:234 to 66.206.25.194 / 2604:4500:c:3:66:206:25:194.
If you need more information on how to do this, feel free to visit our FAQ section or contact our support team.
10-03-2021, 10am CET: Incident in a DataCenter in Strasbourg
There has been a major incident in a DataCenter in Strasbourg where some of our servers are located. Affected Services are our Web and Domain Forwarding. Our System Engineers are working on a solution to get the web forwarding service back online as soon as possible.
We will update this page as we have more information. Thank you for your understanding!